FAQs

HOW LONG WILL MY PRODUCT TAKE TO SHIP?

Our worldwide shipping may take 10-40 days, depends on your country. However, if the order has to be shipped to United States it will take 12-20 days.

If you wish to know the exact shipping times to your country before purchasing anything on our website, send us an email and we will get back to you in a short period of time.

WHY SUCH LONG SHIPPING TIMES?

Our products are specially manufactured from overseas, which they get shipped to one of our 5 different warehouses around the world, therefore the product you may order could becoming from a warehouse far from your location. Our shipping times are an estimate, because of that reason.

IS MY PERSONAL INFORMATION SECURE ON YOUR WEBSITE?

Our website is always secure and safe! We use SSL (secure socket layer) security to ensure that your personal information is always encrypted.

IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON YOUR WEBSITE?

Every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit/debit card or bank account information will be secured.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE. WHERE'S MY ORDER?

We have 5 different warehouses around the world. It means you may receive your ordered products in multiple packages. So don't panic if first you receive only one product, everything will arrive.

DO YOU PROVIDE ORDER TRACKING?

Yes, we do. You will receive an email providing you with a tracking number when your order has been shipped. 

To track your order press "here".

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. So don't worry and try to track your order later. 

WHAT SHOULD I DO IF I RECEIVE DAMAGED OR BROKEN ITEM?

If this happens, please contact us immediately within 2 days after receiving your order and provide us with pictures of your damaged product. We will refund your money or resend your order again, as you will wish.

I WANT TO CHANGE THE SHIPPING ADDRESS, WHAT SHOULD I DO? 

Contact us within 6 hours. If 6 hours are gone then there is a high chance that your order is processed for shipment.

I DECIDED THAT I WANT TO REFUND MY MONEY BECAUSE I DON'T LIKE THE PRODUCT, WHAT SHOULD I DO? 

We offer refunds only if your order has arrived damaged or broken. 

HOW DO I ACTIVATE A COUPON? 

You can activate your coupon at check out page, before confirming your purchase.

I STILL HAVE A QUESTION.

If you still don't have answer on your question, feel free to contact us.